"06/SEP/2019 --- Update
Right after posting this I received a call from the "Area Manager" (Ed) who was all sunshine and promises about how he was customer service focused, and saying all the right things that one would say to a dissatisfied customer.
I decide to ride to Houston to pick up the correct/missing parts on 07/SEP, the timing was to coincide with the first service. Now I find that the service department DOES NOT KNOW HOW TO WORK ON THE MOTORCYCLE THEY SOLD. Go back and re-read that statement, these folks sold me a motorcycle they are not qualified to service!
I can't express the degree of frustration and irritation with this organization. If I could give them a lower than one star I would.
I purchased a 2018 Moto Guzzi California 1400 from the North location. The process was filled with delays and confusion. My deposit was not applied to the contract and there were other other SNAFUs.
Imagine my disappointment when the motorcycle was delivered and the saddle bags were the wrong color! I called about this and the first reply was (derisively) "Those are the bags for that motorcycle...". Obviously nobody has looked at the brochures, ever, the bags ALWAYS match the tank color.
Next I discover that the Motorcycle user manuals are for the VIII and not the California 1400, totally different controls and gages. (To be fair the correct manuals were overnighted to me, it still took two days).
Then upon closer inspection I find there are missing accessories, bag protectors and the toolkit.
I emailed and called the store manager and other people up the ladder with minimal results. I received two calls back from the store manager (Kaz) who first tries to assert "Those are the bags for that motorcycle", then assures me everything will be taken care of. After that nothing, and I am back to texting with the salesperson for resolution.
It is now coming on two weeks after delivery and I have yet to get any kind of reply as to when the correct bags will arrive (I know it will take time, all I want is a guesstimate at least). Nor have they acknowledged that the motorcycle is missing stock accessories, or if they will be provided. I have also never received any replies to my emails. (can you say plausible deniability?)
It's sad because I really love the motorcycle but the experience has been an exercise in frustration, sure they try to tell me that "any service will be exceptional", I just have low confidence in the whole organization now.
My advice to anyone purchasing from this dealership is to check everything from the contract to the final product, and only sign if everything is satisfactory. (caveat emptor)."
Michael Nork - McKinney, TX