"So I live in the Midwest, and was looking for a specific bike in a specific color, and cycletrader had this companies ad on their website. So I messaged Team extreme about potentially buying the bike. The process took quite awhile, response time wasn't fast at all, but I understood that it's a tough time for everyone with this Covid 19 going on. The thing that really makes me mad, is I asked specifically if the fairings were in good shape, asked if there the chain was good, and a few other things with the bike. I was told it was, and since I live in the Midwest and they are in Texas, and there's this pandemic going on, I had to rely on their word. Worst thing I could have ever done. Again I asked specifically about fairings, and the chain, stuff that's easy to spot. They were firm on the price telling me that their crew had done maintenance on the bike and made sure everything was in top order, which was apart of one of their "fees" that was added to the cost of the bike. No surprise there, most dealerships love to sneakily add fees. So I had them ship me the bike. When the bike came in, I talked with the guy who delivered it, and he told me that there was a bunch of chips and a couple cracks in the fairings, which were never mentioned to me. The shipper showed me the video he made at pick up to prove that they were there prior to him leaving, so he wasn't to blame. Fairing pieces can cost 300-1000 dollars and to find ones that match this exact paint color is a little more difficult. So right away from the moment I got the bike, I was going to be out roughly 500 dollars with having to replace the plastics. Another piece had a piece actually missing from the corner from it entirely, and there was a ton nicks in the paint (which wasn't a big deal). So I decided to look over the bike thoroughly and realized that chain had a bunch of surface rust on it, as if the bike hadn't had the chain cleaned for half a year or more! I was hoping that a good cleaning would get rid of it all, so I decided to do a thorough cleaning of the chain. Well after I was done, you could still see the spots on the chain that had rust one them, just not as badly as it was before. So right there is another little bit of money I have to spend to fix the bike up. The chain is something that would have been inexpensive, and easy for them to take care before selling it. Remember, they charged me that fee because they had supposedly looked over the bike and had their maintenance guys make sure the bike was good. I didn't expect the bike to be in mint condition, since it is 5 years old, but at the same time I asked specific questions, and was told that everything was good on the bike.. When in fact there was at least 400-500 dollars worth of damage on the bike, that they neglected to mention to me.. The experience I had with these guys was pretty bad, and honestly I would and will tell people not to buy a bike through them. I get that I should have been there to check over the bike, and call out the problems then and there, but with this Covid 19 virus going on, it made it difficult to do. I gave them leeway on the response time and was very patient with them knowing that things are tough, so I was really hoping that they would return the favor and answer my questions honestly and not try to hide or lie about the problems with the bike. If they were upfront about these things with me, I wouldn't be quite as upset, but having to find this out only after paying for the bike, and having it shipped, really has made me pretty upset.. I know I shouldn't have trusted a sale of the internet like I did, and was sketched out about doing it in the first place, but I was hoping it being from a bigger dealership, that they would have some integrity and would mention these problems. I definitely will not recommend going to these guys for a bike, I paid more than I should have for a bike that wasn't in as good of shape as it was said to have been. They obviously don't do any maintenance on the bikes they buy from people, so any problems with that bike will end up being problems you have to deal with if you buy it."